{"id":23103,"date":"2022-11-07T11:26:58","date_gmt":"2022-11-07T19:26:58","guid":{"rendered":"https:\/\/coderpad.io\/?post_type=doc&#038;p=23103"},"modified":"2025-03-27T10:10:26","modified_gmt":"2025-03-27T17:10:26","slug":"troubleshooting","status":"publish","type":"doc","link":"https:\/\/coderpad.io\/resources\/docs\/interview\/more-interview-resources\/troubleshooting\/","title":{"rendered":"Troubleshooting Interview"},"content":{"rendered":"\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><nav aria-label=\"Table of Contents\"><ul><li class=\"\"><a href=\"#accidental-account-creation\">I accidently created my own account separate from my team&#8217;s account<\/a><ul><li class=\"\"><a href=\"#problem\">Problem<\/a><\/li><li class=\"\"><a href=\"#s\">Solution<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#page-loads-but-i-cant-type-anything-in-the-editor\">Page loads, but I can\u2019t type anything in the editor<\/a><ul><li class=\"\"><a href=\"#problem-1\">Problem<\/a><\/li><li class=\"\"><a href=\"#solution\">Solution<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#cant-establish-a-connection-with-the-other-person-at-all\">Connectivity issues<\/a><ul><li class=\"\"><a href=\"#problem-1-2\">Problem<\/a><\/li><li class=\"\"><a href=\"#solution-2\">Solution<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#other-browser-issues\">Other browser issues<\/a><ul><li class=\"\"><a href=\"#1-clear-cache-and-cookies-from-your-browser\">1. Clear cache and cookies from your browser<\/a><\/li><li class=\"\"><a href=\"#2-disable-browser-extensions\">2. Disable browser extensions<\/a><\/li><li class=\"\"><a href=\"#3-switch-to-incognito-mode\">3. Switch to incognito mode<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"m\">I accidently created my own account separate from my team&#8217;s account<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"problem\">Problem<\/h3>\n\n\n\n<p>If you create your own account you won&#8217;t be able to sign into your team&#8217;s account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"s\">Solution<\/h3>\n\n\n\n<p>If you don&#8217;t already have an email invite from your account admin, ask them for one. If you click on the invite link in the email it will remove your personal account and add you to the team&#8217;s account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"page-loads-but-i-cant-type-anything-in-the-editor\">Page loads, but I can\u2019t type anything in the editor<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"problem-1\">Problem<\/h3>\n\n\n\n<p>Usually this means that your browser can\u2019t connect to our service in charge for code synchronization. Since it runs on Google Cloud, some countries block the connection to it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"solution\">Solution<\/h3>\n\n\n\n<p>Try adding the&nbsp;<code>proxy=1<\/code>&nbsp;parameter to your pad URL to proxy the connection:<\/p>\n\n\n\n<p><a class=\"rank-math-link\" href=\"HTTPS:\/\/CODERPAD.IO\/YOURPAD?PROXY=1\" target=\"_blank\" rel=\"noopener\"><code>HTTPS:\/\/CODERPAD.IO\/YOURPAD?PROXY=1<\/code><\/a><\/p>\n\n\n\n<p><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cant-establish-a-connection-with-the-other-person-at-all\">Connectivity issues<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"problem-1-2\">Problem<\/h3>\n\n\n\n<p>If you see the &#8216;connection lost&#8217; error message popup in the bottom right corner of a pad, the issue is most likely with your connection to CoderPad.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/coderpad.io\/wp-content\/uploads\/2022\/11\/image-88.png\"><img loading=\"lazy\" decoding=\"async\" width=\"441\" height=\"114\" src=\"https:\/\/coderpad.io\/wp-content\/uploads\/2022\/11\/image-88.png\" alt=\"Error message displaying 'Disconnected from code execution environment. You may not be able to run your code.' with a warning icon and a close button.\" class=\"wp-image-41971\" srcset=\"https:\/\/coderpad.io\/wp-content\/uploads\/2022\/11\/image-88.png 441w, https:\/\/coderpad.io\/wp-content\/uploads\/2022\/11\/image-88-300x78.png 300w, https:\/\/coderpad.io\/wp-content\/uploads\/2022\/11\/image-88-18x5.png 18w\" sizes=\"auto, (max-width: 441px) 100vw, 441px\" \/><\/a><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"solution-2\">Solution<\/h3>\n\n\n\n<p>First, ensure you following our connection best practices:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Ensure you have a fast, reliable home\/business internet connection. Do not use your phone hotspot or cafe wifi to connect to CoderPad.<\/li>\n\n\n\n<li>Turn off VPN, which can cause intermittent drop\/reconnect events or issues with latency.<\/li>\n\n\n\n<li>Turn off your firewall. If you cannot turn off your firewall, you need to consult your IT department if you encounter any connection issues.<\/li>\n<\/ol>\n\n\n\n<p>If those don&#8217;t work, see if your connection improves using a different device or network (if you have connection issues on your work laptop on office internet, <strong>test<\/strong> whether you see the same issue using your phone on the cell network).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"other-browser-issues\">Other browser issues<\/h2>\n\n\n\n<p>If you&#8217;re having trouble opening a test or pad in your browser, try the following steps.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"1-clear-cache-and-cookies-from-your-browser\"><strong>1. <strong>Clear cache and cookies from your browser<\/strong><\/strong><\/h3>\n\n\n\n<p>Follow the guidelines provided for your specific browser:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Chrome<\/strong><\/td><td><a href=\"https:\/\/support.google.com\/accounts\/answer\/32050?hl=en\" target=\"_blank\" rel=\"noopener\">Clear cache and cookies<\/a><\/td><\/tr><tr><td><strong>Microsoft Edge<\/strong><\/td><td><a href=\"https:\/\/support.microsoft.com\/en-us\/microsoft-edge\/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4\" target=\"_blank\" rel=\"noopener\">View and erase browsing data<\/a><br><a href=\"https:\/\/support.microsoft.com\/en-us\/microsoft-edge\/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09\" target=\"_blank\" rel=\"noopener\">Manage and remove cookies<\/a><\/td><\/tr><tr><td><strong>Firefox<\/strong><\/td><td><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/how-clear-firefox-cache\" target=\"_blank\" rel=\"noopener\">How to clear the Firefox cache<\/a><\/td><\/tr><tr><td><strong>Safari<\/strong><\/td><td><a href=\"https:\/\/support.apple.com\/guide\/safari\/clear-your-browsing-history-sfri47acf5d6\/mac\" target=\"_blank\" rel=\"noopener\">Wipe out browsing history<\/a><br><a href=\"https:\/\/support.apple.com\/guide\/safari\/manage-cookies-and-website-data-sfri11471\/13.0\/mac\/10.15\" target=\"_blank\" rel=\"noopener\">Handle cookies and website information<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"2-disable-browser-extensions\"><strong>2. Disable browser extensions<\/strong><\/h3>\n\n\n\n<p>Extensions may disrupt browser functionality. For instructions on how to disable extensions in frequently used browsers, check the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a target=\"_blank\" href=\"https:\/\/support.mozilla.org\/en-US\/kb\/disable-or-remove-add-ons\" rel=\"noreferrer noopener\">Firefox<\/a><\/li>\n\n\n\n<li><a target=\"_blank\" href=\"https:\/\/support.google.com\/chrome_webstore\/answer\/2664769?hl=en\" rel=\"noreferrer noopener\">Chrome<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"3-switch-to-incognito-mode\"><strong>3. Switch to incognito mode<\/strong><\/h3>\n\n\n\n<p>An incognito window might fix some error notifications or unexpected issues. Discover how to utilize <a href=\"https:\/\/chat.openai.com\/#\" target=\"_blank\" rel=\"noopener\">Chrome&#8217;s incognito mode here<\/a>. Check if your browser offers an incognito option.<\/p>\n","protected":false},"parent":22472,"menu_order":3,"template":"","class_list":["post-23103","doc","type-doc","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/coderpad.io\/wp-json\/wp\/v2\/doc\/23103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coderpad.io\/wp-json\/wp\/v2\/doc"}],"about":[{"href":"https:\/\/coderpad.io\/wp-json\/wp\/v2\/types\/doc"}],"version-history":[{"count":7,"href":"https:\/\/coderpad.io\/wp-json\/wp\/v2\/doc\/23103\/revisions"}],"predecessor-version":[{"id":42398,"href":"https:\/\/coderpad.io\/wp-json\/wp\/v2\/doc\/23103\/revisions\/42398"}],"up":[{"embeddable":true,"href":"https:\/\/coderpad.io\/wp-json\/wp\/v2\/doc\/22472"}],"wp:attachment":[{"href":"https:\/\/coderpad.io\/wp-json\/wp\/v2\/media?parent=23103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}